Contact and self-service

We are here to help you.

Get answers from our own Norwegian support team. Much of it you can sort out yourself in Flux and in the documentation, and service status is always on the status page.

Norwegian support by email, phone and tickets in Flux
Up-to-date service status at gigahoststatus.com
Self-service in Flux for tickets, invoices and services

Send us a message Report abuse

Opening hours

Support Mon–Fri 08:00–16:00
Phone Mon–Fri 09:00–15:00
Evenings, weekends and holidays Best-effort replies

+47 33 80 88 00 [email protected]

Calling about support? Have your support PIN from Flux ready. Not needed for sales.

Self-service

Sort it out yourself, whenever it suits you

Most things can be done yourself in Flux, without waiting for a reply. Here you will also find the documentation and service status.

Flux control panel

Manage your services, open and follow up support tickets, and view invoices and payments.

Service status

Experiencing problems? Check the status page before contacting us. That is where we publish status updates about our operations.

Go to gigahoststatus.com

Documentation

Help for Flux, servers, web hosting, DNS, accounts and the API, plus guides for common tasks on your server.

Read the documentation

Useful links Domain price list API documentation Terms of Service Privacy

Talk to us

Send us a message and we will reply as quickly as we can. If you are already a customer, the fastest way to get help is to open a ticket in Flux.

Technical support
[email protected]
Faults, operational questions and help with your services.
Sales
[email protected]
Quotes, tailored solutions and larger deliveries.
Phone
+47 33 80 88 00
Monday to Friday, 09:00–15:00.
Support ticket in Flux
flux.gigahost.no/support
For existing customers. The ticket can be linked directly to the server in question.

Support PIN when you call about support

If you call about a service or your account, you must give your support PIN so we can confirm who we are talking to.

You do not need a PIN for sales or general questions.

Find the PIN on the Flux dashboard

Gigahost AS

Org. no. 933 452 549 VAT

Send us a message

Are you a customer who needs technical help? A ticket in Flux is the fastest way.

What is it about?

Sales Technical support Billing Other

Name*

Email*

Message*

We will reply to the email address you provide.

Abuse

Report abuse from our network

As an internet service provider we accept abuse reports. We provide connectivity and operate the hardware, but we do not manage the content on our customers' servers and are not responsible for it.

1 Contact the responsible party first. Try to resolve the matter directly with whoever is behind the content.
2 Send us a report. If you get no response, or cannot find any contact details, use our form.
3 We follow up. We take the necessary action and make sure the report reaches the right recipient.

Submit an abuse report

Reports we handle

If it concerns an IP address in our network, we accept reports about, among other things:

Copyright infringement
Hacking or DoS/DDoS
Scams, phishing or malware
Spam or other bulk messaging
Child sexual abuse material (CSAM)

FAQ

Frequently asked questions

Can't find the answer? See the documentation or send us a message.

How do I report a fault with a service?

Log in to Flux and open a ticket under Support. Choose the service the ticket is about, and include the server ID and exact times so we don't have to ask. It is worth checking gigahoststatus.com first, in case it is a known incident.

When are you available?

Regular support hours are Monday to Friday, 08:00–16:00 Norwegian time, and the phone is open 09:00–15:00. Outside these hours, at weekends and on public holidays, we reply on a best-effort basis.

Where can I find my invoices?

Under Billing in Flux you can see open and paid invoices, your payment method and balance. If you have a question about an invoice, choose “Billing” in the form above or open a ticket in Flux.

How do I order remote hands?

Remote hands for colocation is ordered by opening a ticket in Flux. Prices are in the documentation.