These terms regulate the relationship between the Customer and Gigahost AS in connection with the purchase or rental of services from Gigahost AS. This may include, for example:
The agreement is considered concluded when the customer has submitted an order. This can happen via phone, web, email, in writing, or verbally. Any specific terms that deviate from these General Terms and Conditions, and which are in accordance with an accepted offer or signed agreement with the Customer and Gigahost AS, will take precedence over these General Terms and Conditions.
Gigahost AS assumes that the person listed as the recipient of email, as well as those who have access to login information, are also authorized to manage products and services. This authorization includes changes, deletions, transfers, cancellations, or other actions that affect the scope of the service. It is assumed that the Customer has implemented procedures to ensure proper handling of the rights to products and services, and that the Customer informs Gigahost AS of any changes in control information.
The Customer is obliged to update the control panel in the event of ownership changes, address changes, or changes in the email address where the Customer can be reached, etc. If the Customer does not have access to the control panel, or if it is not possible to do so for the relevant service, the Customer is obliged to report changes in contact information to Gigahost AS. The Customer is responsible for ensuring that the information provided to Gigahost AS is correct at all times.
When services are terminated or transferred, it is the Customer's responsibility to retrieve all data stored with Gigahost AS before the agreement period expires. All Customer data will be deleted upon termination of services. This can happen at the end of the agreement period, upon receipt of the termination, or on the specified date for the service's termination.
Gigahost AS reserves the right to terminate an agreement or refuse to accept an order.
If the Customer significantly breaches their obligations to Gigahost AS, Gigahost AS has the right to immediately terminate the applicable agreement(s), whereby the services will be terminated, and data may be deleted without notice. Significant breach includes, among other things, non-payment beyond 30 days after the due date. In the event of non-payment, Gigahost AS may deny the Customer access to the services. The Customer bears the risk that a breach of one service may affect the functionality of another service. In the event of a breach, the Customer's payment obligations will apply for the entire started agreement period.
Gigahost AS reserves the right to perform updates, upgrades, and adjustments to the products and services provided.
Gigahost AS reserves the right to make minor adjustments in prices and terms of use for products and services, as well as changes in content, scope, and delivery method, without prior notice. Gigahost AS may also adjust prices on ongoing agreements in accordance with inflation and changes in market conditions without prior notice. Examples of changed market conditions include currency changes, price changes on licenses and software, and changes in prices from subcontractors.
Significant changes to the terms will be communicated to the Customer with at least 30 days' notice. This can happen electronically, for example via email or by information upon logging into the control panel. If the Customer does not accept these changes, the services must be terminated within 30 days after the notice was given. If the services are not terminated within this period, the changes are considered accepted by the Customer.
The Customer cannot claim compensation beyond the amount paid to Gigahost AS for the last 12 months before the basis for liability arose. The compensation does not include indirect losses, such as lost profits, consequential losses, and other follow-up losses. Claims for compensation in the event of a breach must be made without undue delay.
Gigahost AS is not liable for compensation if Force Majeure situations arise.
If Gigahost AS changes ownership structure, company structure, or company form, the customer relationship will automatically transfer to the new ownership structure, company structure, or company form.
For invoices issued in a currency other than Norwegian NOKoner, or where the amount is pegged to a foreign currency and converted to NOK at the time of invoicing, a 2% fee will apply to cover currency risk and administrative costs. The same applies to the use of account credits in another currency than Norwegian NOKoner.
When paying with cryptocurrency, the customer is responsible for ensuring the correct amount is transferred. In cases of overpayment—whether due to manual error or exchange rate fluctuations—the excess amount will not be refunded.
Disputes arising in connection with this agreement that cannot be resolved through negotiations between the parties shall be settled according to Norwegian law and handled by ordinary courts, with Vestfold District Court as the place of jurisdiction.
In case of late payment of an invoice, a late fee may be incurred. If the invoice is 7 days past the due date, the related services may be temporarily suspended until payment is made.
The services will automatically be reopened when the entire invoice, including the late fee, is paid.
If the entire invoice is not paid within a reasonable time (no later than 30 days after the original due date), the related services will be deleted and the invoice sent to collections.
We cannot accept payments from sanctioned countries, or from companies or crypto exchanges operating in these regions. This includes, but is not limited to: Cuba, Iran, North Korea, Russia, Belarus and Syria.
This agreement regulates the relationship between Gigahost AS and the Customer.
Matters not covered by this agreement fall under the general terms and conditions called "Terms of Service".
Specific terms that deviate from the General Terms of Service will take precedence.
It is guaranteed that infromstructure such as power, switches, transit, DNS, UPS, etc., has an uptime of 99.99%. If Gigahost AS does not achieve this uptime, the customer receives 1 day of discount per hour of downtime. Discount/compensation beyond 1 month of free dedicated server is not provided. The customer must contact Gigahost AS themselves if they believe the uptime guarantee has not been met. Planned maintenance on server/infromstructure is not considered downtime in connection with the uptime guarantee.
Dedicated and virtual server is an ongoing service that is billed in advance. The billing cycle is determined by the Customer upon ordering. The subscription is automatically renewed under the current terms until a valid termination is received. If the Customer terminates after the new billing period has started, the Customer must pay for the entire period. The Customer's payment commitment corresponds to the started billing period. The contractual commitment period may vary depending on the order.
Dedicated and Virtual Server is a service where the Customer is responsible for operating the server and has root/administrator access. Gigahost AS does not manage the server. The Customer is responsible for monitoring RAID, disks, etc. Gigahost AS will, upon request, replace components that have failed to the best of their ability, but as soon as possible.
If the Customer's services cause problems that may affect other users, Gigahost AS reserves the right to shut down the service or ask the Customer to stop using problematic software.
The Customer must ensure that the services are not used in violation of applicable laws and regulations. The Customer is responsible for all material placed on the server, that copyright is not infringed, that necessary permits from public authorities are in place, and that the material does not violate applicable laws and regulations.
Usage that Gigahost AS does not allow includes but is not limited to:
The Customer must back up the data stored on Gigahost AS servers themselves.
In the event of unauthorized use of, or usage beyond what is specified for the server’s IPMI/management system, a reset fee of NOK 1,250 (excl. VAT) will apply.
The Customer can under no circumstances claim compensation beyond the amount the Customer has paid for a Dedicated Server at Gigahost AS in the last 12 months, calculated from the time liability was notified. Compensation does not cover indirect losses, including lost profits, consequential losses, and other follow-up losses. Claims for compensation in the event of a breach must be made without undue delay.
Gigahost AS is not liable for compensation if a Force Majeure event occurs.
All services include either a predefined amount of traffic or are delivered with unmetered usage. For services with unmetered usage, there is no fixed data cap. However, Gigahost AS reserves the right to apply traffic management (QoS) measures to maintain service quality, prevent misuse or abnormal load, and to protect the network and other customers. As such, unmetered bandwidth cannot be guaranteed at all times.
Services with a fixed included traffic allowance may incur additional charges if the included limit is exceeded. Unless otherwise agreed, overage will be billed at the following rates: 15 NOK per TB for dedicated and virtual servers with measured traffic, and 2.5 NOK per Mbps above the 95th percentile threshold for services with rate-based bandwidth. All prices excl. VAT.
For virtual servers, sustained CPU usage exceeding 30% over a long period is not allowed. Short-term peaks with higher usage are allowed without restrictions. If your CPU usage consistently exceeds the 30% threshold, we will inform you and recommend a transition to a dedicated server for optimal performance.
The Customer must terminate the agreement themselves in the control panel unless otherwise agreed with a customer service representative at Gigahost AS. If the Customer does not have access to the control panel, the Customer must contact Gigahost AS for the termination procedure. The agreement must be terminated before the due date of the last invoice.
A dedicated server is built to order and is considered a customized service. There is no right of withdrawal on dedicated servers after the order is delivered. The Customer understands and accepts that they waive the right of withdrawal when a dedicated server is ordered.
Customers who use Gigahost’s services to operate file upload or file sharing services, including but not limited to services for uploading or distributing documents, images, video, or other user-generated content, are required to provide a functional and easily accessible mechanism for reporting illegal content or content that infringes third-party intellectual property rights.
If such a reporting mechanism is missing, does not function as intended, or the customer fails to handle incoming reports in an adequate manner, and this results in repeated or substantial abuse notifications, Gigahost reserves the right to take necessary measures. Such measures may include temporary suspension or cancellation of the service.
For security, abuse prevention, and service quality reasons, outbound traffic on port 25 (SMTP) and port 465 (SMTPS) is blocked by default on virtual servers provided by Gigahost. Customers may contact Gigahost support no earlier than 30 days after delivery to request that port 25 and/or 465 be opened, provided there is a reasonable and legitimate need. Gigahost reserves the right to reject such requests based on an overall assessment.
In case of misuse, including the sending of unsolicited email (spam) or other activity that results in abuse reports, Gigahost reserves the right to re-block the relevant ports and/or suspend or terminate the service.
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